Speakers for the Conference

For more information please click over each speaker.

Lewis Allen

Director of Environments - PORTLAND DESIGN

Lewis is a branding and design consultant who helps clients to develop and deliver their brands in airports, shops and leisure environments. He has over 20 years of design consultancy experience working for leading creative agencies in Europe, the Middle East, India and the U.S.

Whilst at Portland Lewis has helped to develop a design approach for airports that strongly respects the dignity of passengers and has a firm belief that every airport should have a strong ‘sense of place’ in the customer experience. Lewis’s award winning design team has supported clients to develop airports that optimise commercial revenue generation whilst ensuring efficient airport operations. Lewis is a ‘hands on’ designer and is always involved with all stages of projects from master planning, concept development and through to the fine detail of the fixtures.

Currently he is leading projects in Europe and spearheading Portland’s design offer in India where Portland are supporting India’s leading brands to create customer experiences that blend the best of the east and the west – for airports, malls and high streets.

Lewis is an avid writer of articles for travel retail and retail magazines and journals. He is a regular speaker at industry events and always relishes the opportunity to present and debate the burning topics of the day!

Pat Collins

Senior Partner - JHPartners

Pat Collins is a partner at the firm and is responsible for originating, executing and monitoring private equity investments. Mr. Collins currently serves on the boards of AmeriMark Holdings and Image Entertainment. He is also actively engaged with Bell Automotive, Jurlique, Studio Moderna and was previously involved with Bare Escentuals (formerly NASDAQ: BARE).

Prior to joining JHP in 2002, Mr. Collins worked at Behrman Capital, a private equity firm with $1.8 billion under management. At Behrman, Mr. Collins helped to originate, structure, document and monitor private equity investments. He actively participated in the sale and initial public offering of two of these investments.

Mr. Collins' operating experience includes participating as a member of PeopleSoft, Inc.'s Portal Solutions product marketing team where he helped launch one of PeopleSoft's largest selling software products. In addition, Mr. Collins led the start-up efforts of one of Behrman Capital's portfolio investments. Prior to Behrman Capital and PeopleSoft, Mr. Collins was an investment banker at Merrill Lynch & Co., Inc. in New York.

Mr. Collins received an MBA from Harvard Business School and a BA from Yale University, where he was elected to Phi Beta Kappa.

Ivan Corrêa

Managing Partner - GS&MD Gouvêa de Souza

Twenty years of experience in retail and services businesses, work as consultant and is partner of GS&MD - Gouvea de Souza, where develops projects related to strategy and management. Getting PhD degree in Business Administration at Fundação Getulio Vargas, has a Master degree in Business Administration from Mackenzie University, and also has an MBA in Business Management from Fundação Getulio Vargas. Extensive experience in conducting lectures and workshops, also works as professor in post-graduation courses. He is coauthor of the books "Metaconsumer" and "Data & Retail", and has several articles published in the corporate newsletter "Market & Consumption".

Francisco Heredia

President - ASUTIL :: 2010-2011

  • Graduated in Naval Engineering from Universidad Tecnológica Nacional de Buenos Aires – Argentina.

  • Master Degree in Business Administration (MBA) with Honors, Diploma “Cum Laude”, from Universidad de Palermo – Buenos Aires and Universidad de Valladolid – Spain.

  • Getting first contacts into the duty free business in the 70´s.

  • Since 1986, he accompanies the vigorous growth of London Supply S.A., covering different management positions such as: new projects, purchases, marketing, public relations and Project Leader of the Puerto Iguazú Free Zone complex and Puerto Pañuelo Port in Bariloche.

  • He has attended and given specialized courses and seminars within the private, public and academic field, related to his activity.

  • He was already elected as Asutil´s President for the period 2000-2001.

Anne Kavanagh 2011


Anne Kavanagh heads Communications agency, Kavanagh Communications, the leading global communications agency specializing in Duty Free and Travel Retail and also one of the UK’s leading retail specialist agencies across domestic markets.

Duty Free experience includes global brand owners such as Diageo and Mars, retailers including Aelia and Lagardere Asia Pacific, World Duty Free and Aer Rianta. The agency also represented BAA airports in the UK for 15 years during which time the PR drive was to create pre-awareness of airport shopping with consumers before they travel.

Social media is now an integral part of all client programs and has great results in driving consumer engagement, footfall and conversion.

Anne’s personal view on social media is that to get into the minds of the modern consumer, you need to get onto their screens and share a conversation with them. From Tweets and RSS feeds to YouTube and Facebook, there’s a global conversation going on out there, and it almost certainly includes your brand, your airport, your store – it’s time for Travel Retail to join the conversation and make the most of this opportunity to connect with consumers and drive commercial performance.

The agency also supports clients in Travel Retail with crisis communications, tender submissions, company reports, employee communications and brand perception audits.

Carlos Melconian (esp)


Economist. Expert Consultant in Economics from Argentina.

Speaker in ASUTIL 2006, 2007 and 2009.

Es director y fundador de M&S Consultores desde 1991, una de las consultoras económicas y financieras más importantes del país. Como director de M&S Consultores asesora a las principales empresas e instituciones argentinas y extranjeras.

Es Licenciado en Economía por la Universidad de Buenos Aires y Master en Economía por la Universidad Di tella. Se desempeñó en la Gerencia de Investigaciones Económicas y ocupó la Subgerencia del Área Externa del Banco Central de la República Argentina.

Es autor de numerosos trabajos sobre macroeconomía argentina y sector externo.

José Carlos Rosa 2011

Vice-president - ASUTIL

 Graduated from Academia Militar (Portuguese Military Academy), both as a Military and Civil Engineer.
 Completed the Engineer Officer Advanced Course at the United States Army Engineer School (Fort Leonard Wood, Missouri), as Honour Graduate.
 Portuguese military badges: MP Officers Course, CEDMA (Mines and Explosives) Course, NBC Officers Course, Parachutist badge.
 Shopping Centre management courses with APCC (Associação Portuguesa de Centros Comerciais).


 Guest speaker at national and international shopping centre and travel retail related events, such as APCC (Associação Portuguesa de Centros Comerciais) meetings (national) or ASUTIL 2004 (international).
 Guest teacher on Airport Retail Planning and Management, at the ISEC (Instituto Superior de Educação e Ciências), Lisbon.

Jack Santiago

Business Program Facilitator - DISNEY INSTITUTE

Jack Santiago is a facilitator for Disney Institute. In this role, Jack incorporates more than 25 years of leadership experience into helping organizations enhance the way they do business. Jack joined The Walt Disney Company in 1999 as a front office manager. He served as a leader to various lines of business including food and beverage, hospitality, merchandise, park and event services, resort sales, and translation services.

During his six years as a Disney Institute business solutions advisor Jack worked with executive teams from a broad spectrum of organizations, from small non‐profit associations to multi‐national corporations, most in the healthcare industry, for many years our largest market segment. In 2008, Jack brought his talent for teaching to the Disney Institute facilitation team. This opportunity allows him to travel around the world to help his audiences take their business to the next level. In true leadership initiative, Jack was the first Disney Institute facilitator to translate and deliver business programs in Spanish. This opened the door to the entire catalog of programming available for delivery in both English and Spanish, introducing content to an entirely new market segment throughout Europe and Latin America.

Prior to joining Disney, Jack held a leadership role with a major international hotel chain. Along with delivering Disney Institute programs as a facilitator, Jack also serves the Walt Disney World Resort as an official Disney Representative. Hosting multi‐national media teams, associations and organizations from around the globe allow him to share the Disney heritage and history with guests. He regularly contributes to Disney community relations, minority business development and media relations efforts.

Jack is currently pursuing his Bachelor of Science degree in business administration and human resource management from Columbia College in Columbia, Mo. Jack is active in both the American Society for Training and Development (ASTD) and the Society for Human Resource Management (SHRM). He currently serves as executive vice president of business development for the Orlando chapter of the ALPFA.